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COOL SMART SHOP
SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: .www.coolsmartshop.com/policies/terms-of-service
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
1. Order Processing Time
COVID-19 SHIPPING DELAY NOTICE.
Please Note: Due to the ongoing COVID-19 pandemic, the overwhelming demand for deliveries across the US and overseas, as well as modified practices by shipping carriers to keep their workforce and customers safe, delivery of packages may be delayed. Shipping times are estimates only and cannot be guaranteed.
International and overseas delivery times are currently severely impacted by continuously changing lockdowns and delivery suspensions. Shipping times are expected to be much longer, with up to several weeks delay in extreme cases.
All our orders are processed and shipped out within
Handling - Package time ( 1-3 business days ) after payment.
We have also been notified that major carriers are opting to skip origin scans for packages upon picking them up in order to speed up the intake of these shipments. This means that we expect to see an increased number of ‘label created not yet picked up’ statuses in tracking links.
Tracking is expected to show progress upon a package being received at a distribution center. This should happen within 72 hours after the package has been picked up but in some cases, we are seeing this take as long as several business days.
We will continue to be here to support you as our customer, before, during, and after the buying and shipping process and we appreciate your understanding and patience in these unprecedented times.
All our orders are processed and shipped out within
Handling - Package time ( 1-3 business days ) after payment.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We provide 2 shipping options:
GLOBAL STANDARD SHIPPING (Includes Tracking) for FREE
GLOBAL EXPRESS SHIPPING (Includes Tracking) for $9.99
The shipping methods and delivery times per region are represented by the following table:
|
Country or Region |
Standard |
Express (Business days) |
|
USA |
9-13 Business days |
3-8 Business days |
|
Canada |
10-14 Business days |
5-9 Business days |
|
Europe |
11-15 Business days |
7-10 Business days |
|
Worldwide |
13-20 Business days |
8-12 Business days |
CooL Smart Shop is a crossborder company with warehouses in both the U.S. and overseas.
Shipping times are only estimates and unfortunately, cannot be guaranteed.
**Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
**Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
**Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of Mind
CooL Smart Shop will happily accept returns due to change of mind as long as the request is received by us within 7 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The return shipping costs will be paid by the customer.
*If you choose to return your item(s), shipping fees will not be refunded.
Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
6.2 Warranty Returns
CooL Smart Shop provides a 90 day warranty period.
If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.
The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.
Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.
For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY .
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at info@coolsmartshop.com .